Tuesday, November 3, 2009

5 Ways Marketers Can Use Twitter Lists

I subscribe to some great MediaPost publications and a favorite columnist of mine is David Berkowitz, one of the authors of the Social Media Insider newsletter. Today he wrote a great article about Twitter lists called Make A Twitter List and Check it Twice. Those of us using Tweetdeck or Seesmic Desktop have been making lists for a while (also called Groups), but Twitter now enables lists on its site and has added the ability to share and monitor them, which is very useful. While the whole article was valuable, he offered five powerful ways marketers can use lists:

1) Aggregate multiple professional accounts

If you have several faces of your business on Twitter. It's a natural for businesses like Comcast, which has a number of customer service representatives on Twitter, or Zappos, which has hundreds of employees tweeting. This can also work well for a company like Walmart that has a section on its site with all of its Twitter handles. A newspaper can bring together all of its reporters, or a packaged goods conglomerate can compile all of its brands in lists. Even if these lists don't bring in millions of new consumers or clients as followers, they may be useful for important constituents such as reporters, investors, or employees.

2) Aggregate passionate consumers

If you run a TV show, make a list of tweeters who love talking about every last plot twist. If you're a travel company, consider making lists of some of the most vocal Twitter users in each city where you have a presence. If you're a product manager for a technology brand, pull together all your die-hard fans. At the very least, you'll make it easier for all of these influencers to find each other to expand the noise in your echo chamber. But packaged right, it could be a way to pull in new fans and show others how much passion there is for your brand beyond those on its payroll.

3) Be a resource

Make lists of the most knowledgeable people in your industry, whether they're colleagues, reporters, consumers, or even competitors. While my lists are a work in progress, I've added many friends and people I respect from other agencies to lists. Mostly this will be convenient for me, but I'm more than happy to make these lists public in case they're useful to others.

4) Monitor what lists you're on

And what lists include your competitors and peers. It's a way to gauge anecdotal brand perception. You can also find new people to follow this way.

5) Share lists beyond Twitter

It's going to take a while for lists to catch on beyond early adopters; this highly anticipated feature for die-hard tweeters may just be one more thing to learn for casual users. If you cater to early adopters, though, creating useful lists and sharing them in other channels like your site, email newsletters, or Facebook page should resonate.

Thanks, David!


Tracie said...

I found you on MBC....I'm new to this whole twitter thing, but I'm going to try to figure it all out! :)

Lisa said...

Hmmmm.... I'm pretty new to Twitter and don't really understand all the ways you can use it to your advantage. I can't seem to move past the addictive 'tweeting' habit I'm developing! lol

Lisa @ All That and a Box of Rocks

Holly K said...

Hi Tracey and Lisa - thanks for visiting my blog! I really should do a post on Twitter basics. While there are lots of people who have been using Twitter for years (I started back in 07), the majority of users are new and could use some good basic info. Not sure why more people don't write about that!

Tracie said...

Holly!! That would be helpful :)

David Berkowitz said...

Thanks so much for sharing this, Holly!

Lorie said...

Thanks for the great Twitter tips!

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